Colinton Country Cattery - T's & C's
Colinton Country Cattery - 5 star luxury for your cat
BOOKING TERMS

We ask for a deposit of £50 per booking unless the total invoice for the booking is less than this, in which case the full amount should be paid. The deposit is due one calendar month before commencement of booking and will be deducted from the final invoice.

The balance must be paid on day of departure by cash, cheque or debit card.

For new customers the total invoice should be paid on arrival for your cat’s first visit. Thereafter, you will be asked to pay the deposit in advance and the balance on day of departure.

If a booking is cancelled more than 14 days before the arrival day the deposit will be refunded in full. If a booking is cancelled less than 14 days before the arrival day then a refund will be given only for those days which we are able to re-sell.

Dates booked must be paid for even if you collect your cat early. If you cannot collect your cat on the intended departure day please let us know as soon as possible as it is probable that we will have another cat booked into that chalet later that day.

Pick up and drop off can be arranged at a fee of £20+VAT per journey.

All cats must have their vaccination record up to date and we need to see the record of this before a cat is admitted. We advise that all cats also have routine flea and worm treatments before boarding. Male cats who have reached maturity must be neutered.

We are happy to administer medication, including injections, prescribed by a vet. There will be an extra charge of £1 + VAT per day for this service.

We stock a wide range of the proprietary brands of both wet and dry cat food and will feed what you request. If your cat is on an unusual or prescription diet we may ask you to provide this.

We supply all food, litter, bedding etc, but you are welcome to bring your cats own bed, blanket or toys if you wish.  We cannot supply scratch posts so if your cat likes to use one you can bring this too.

OPENING TIMES
Monday-Saturday:    Check out; 9am – 11am,                                                                                                        Check in; 1pm – 3pm,

Sunday:                    Closed




GDPR

Data Protection Notice and Permission to hold contact details for all clients of Colinton Country Cattery as filed with the General Data Protection Register.

To comply with the current legislation on data protection we must tell you what personal data we hold about you, why we hold it and have your permission to retain it.

 We store data about clients to ensure we can contact them by mail, telephone or email:
  • In an emergency
  • About booking reminders

Any data we hold will not be provided to any other person or business except as required by law.

  • You may request to see all the personal data we hold on you (we are allowed 30 days to provide it).
  • We only keep your data for the reasons outlined above.
  • We destroy your data if we have had no contact with you for 5 years.

For the smooth and efficient running of Col inton Country Cattery we need to keep a record of:
  • Your name
  • Your address
  • Your landline and mobile telephone numbers
  • Your email address
  • Contact details of another responsible person in case of emergency
  • The details of your cat(s)
  • The name and telephone number of your veterinary surgeon

For us to be able to hold these records we need your permission so please complete this form and hand it to a member of our staff.

Your full name: _________________________________________________________________________________

Your email address: _________________________________________________________________________________

I agree that Colinton Country Cattery may contact me, my veterinary surgeon or my named emergency contact(s) as necessary: 

In an emergency                                         yes/no                                                                  To remind me of appointments/bookings     yes/no

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